Faith-Based Bedtime Stories for Families

📞 Contact Support

Our support team is here to help your family have the best experience with Ori. We typically respond within 24 hours.

📧

General Support

Questions about features, content, or general help

Email Support
🐛

Report a Bug

Technical issues, crashes, or app problems

Report Bug
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Billing Support

Subscription, payment, or billing questions

Billing Help
Before contacting support: Please check our FAQ section below for quick answers to common questions. Include your device type and app version when reporting issues.

❓ Frequently Asked Questions

Getting Started

What is Ori and how does it work?
Ori is a faith-based bedtime app designed to help families grow spiritually together. The app provides biblical stories, prayers, and bedtime routines tailored for children ages 2-12. Each story includes age-appropriate content, a prayer, and a promise to help children apply biblical lessons in their daily lives.
How do I create child profiles?
After signing up, tap "Add Child" on the main screen. Enter your child's name, age, and gender. The app will automatically recommend age-appropriate content. You can create multiple profiles for different children in your family.

Content & Features

What types of content are available?
Ori offers biblical stories, prayers, affirmations, and meditations. Content is organized by age groups (2-5, 5-8, 7-10, 8-12) and includes themes like trust, kindness, courage, and God's love. Stories are available in both English and Spanish.
Can I download content for offline use?
Yes! Premium subscribers can download stories for offline listening. This is perfect for travel or areas with limited internet connectivity. Downloaded content is automatically synced when you're back online.
How do bedtime routines work?
Create custom bedtime routines by selecting stories, prayers, and quiet time activities. Set reminders for consistent bedtime, and the app will guide you through each step of your family's spiritual bedtime routine.

Subscription & Billing

What's included in the free version?
The free version includes access to select biblical stories, basic prayers, and the ability to create one child profile. You can explore the app's core features and enjoy meaningful bedtime content.
What are the premium subscription benefits?
Premium subscribers get unlimited access to our complete story library, offline downloads, multiple child profiles, personalized recommendations, progress tracking, and exclusive content. Family plans support up to 6 children.
How do I cancel my subscription?
Subscriptions are managed through your Apple App Store or Google Play account. Go to your device's subscription settings, find Ori, and select cancel. Your premium access continues until the end of your billing period.

🔧 Troubleshooting Guide

App Won't Load or Crashes

  1. Force close the app and reopen it
  2. Restart your device
  3. Check for app updates in the App Store/Play Store
  4. Ensure you have a stable internet connection
  5. Free up device storage (app needs at least 100MB available)
  6. If issues persist, uninstall and reinstall the app

Audio Problems

  1. Check your device's volume settings
  2. Ensure the app isn't muted in your device's sound settings
  3. Try using headphones to test audio output
  4. Close other apps that might be using audio
  5. Restart the app and try playing content again

Login or Account Issues

  1. Verify your email address and password
  2. Check your internet connection
  3. Try logging in with a different method (Apple ID, Google)
  4. Reset your password if needed
  5. Clear the app's cache (Android) or reinstall (iOS)

Content Not Loading

  1. Check your internet connection
  2. Try switching between WiFi and mobile data
  3. Pull down to refresh the content list
  4. Log out and log back in
  5. Update the app to the latest version
Still having issues? Contact our support team at support@ori.kids with details about your device, app version, and the specific problem you're experiencing.

📚 How to Use Ori Features

Setting Up Child Profiles

Create Profile

Tap "Add Child" and enter name, age, and preferences. The app customizes content recommendations based on this information.

Age-Appropriate Content

Content is automatically filtered by age. You can adjust age ranges in settings if needed for your child's maturity level.

Multiple Children

Switch between child profiles easily. Each child gets personalized recommendations and progress tracking.

Using the Content Library

Browse Stories

Explore by category, age, or theme. Use the search function to find specific biblical stories or topics.

Favorites

Heart your favorite stories for quick access. Favorites sync across all your devices.

Recently Played

Easily return to stories you've recently enjoyed. Perfect for children who love repetition.

Creating Bedtime Routines

Custom Routines

Build personalized bedtime sequences with stories, prayers, and quiet time activities.

Set Reminders

Schedule bedtime notifications to maintain consistent spiritual routines for your family.

Progress Tracking

Monitor your child's engagement and spiritual growth through our progress dashboard.

👤 Account & Subscription Help

Managing Your Account

Your Ori account stores your family's profiles, preferences, and progress. You can sign in with email, Apple ID, or Google account.

Account Settings

Update your email, password, and notification preferences in the Settings menu.

Family Sharing

Premium family plans allow multiple adults to access the same child profiles and content.

Data Sync

Your data automatically syncs across devices when signed in to the same account.

Subscription Plans

Free Plan

• Limited story access
• 1 child profile
• Basic features

Premium Individual

• Full story library
• Up to 3 child profiles
• Offline downloads
• Progress tracking

Premium Family

• Everything in Individual
• Up to 6 child profiles
• Multiple adult accounts
• Priority support

Billing Questions

When will I be charged?
Subscriptions are billed through your Apple App Store or Google Play account. Charges occur at the start of each billing period (monthly or yearly). You'll receive a receipt via email.
Can I change my subscription plan?
Yes! You can upgrade or downgrade your plan anytime through your device's subscription settings. Changes take effect at your next billing cycle.

🔒 Privacy & Child Safety

Child Safety Features

Age-Appropriate Content

All content is carefully curated and reviewed for age-appropriateness. Stories are based on biblical teachings with positive messages.

No Social Features

Ori doesn't include chat, social sharing, or user-generated content to ensure a safe environment for children.

Parental Controls

Parents control all account settings, content access, and subscription management. Children cannot make purchases or change settings.

Data Protection

We take your family's privacy seriously and comply with all applicable privacy laws, including COPPA (Children's Online Privacy Protection Act).

Minimal Data Collection

We only collect information necessary to provide our service: account details, child ages (not names), and usage analytics.

Secure Storage

All data is encrypted and stored securely. We never sell or share personal information with third parties.

Data Control

You can request to view, update, or delete your family's data at any time by contacting support.

Privacy Policy: For complete details about our privacy practices, please read our full Privacy Policy available in the app and at ori.kids/privacy.

COPPA Compliance

Ori is designed to be COPPA compliant. We:

  • Don't collect personal information from children under 13
  • Require parental consent for account creation
  • Don't use behavioral advertising targeted at children
  • Provide parents with control over their child's information
  • Allow parents to review and delete their child's data